privacy policy

Hatchet Construction (“HC”) is committed to protecting your privacy and providing you with a safe and secure online experience. This Privacy Policy applies to www.hatchetconstruction.com, as well as any other website owned by HC or communication sent by HC. It discloses the kinds of information we gather, how we may use it, and how we may share it. Please read it carefully. It may be modified periodically. Your continued use of our website signifies your acceptance of this Privacy Policy. As always, feel free to contact us at contact@hatchetconstruction.com with any questions.

HC Collects Personal Information

We collect personally identifiable information to fulfill your orders, tell you about new products and deals, and provide you with an amazing shopping experience. That personal information includes, but is not limited to, your name, billing and shipping addresses, an HC user name and password, email address, phone number, and financial information. We value your trust in us and will do everything we can to safeguard your privacy and the security of your transactions.

HC does not retain financial information, other than possibly the last four digits of your credit card number. Our payment gateway is managed by a third party professional payment gateways such as Stripe, Apple, Paypal etc. If you enter your credit card information on our site and use Paypal for example, PayPal will process the transaction and retain a record of it. HC keeps no record of your full credit card number. If you checkout using your personal Amazon or PayPal account, then that organization will process the transaction using financial information you have previously provided to it.
Information that you submit about yourself may be used by HC to provide you requested services, communicate with you about HC products, improve your online experience, or support our continuing efforts to offer you the information and services you want most. HC does provide aggregate statistics and information about our sales, traffic patterns and related site information to third parties. We also reserve the right to share aggregate statistical data of which your personal information is a part, as well as your specific personal information sometime in the future.
In addition, HC may, and you hereby authorize us to, disclose your personal information when required to do so by law, when HC, in its sole discretion believes that you are in violation of our Terms and Conditions, or when you violate any state or federal laws, or HC in its sole discretion deems it necessary or appropriate to protect the personal safety of other users of HC services or to protect the rights or property of HC.

Email

We use email to tell you about new arrivals, sales, and to share videos. So we send emails to notify customers about new arrivals and special events. You will only receive emails if you opt in to our email marketing. You may opt out at any time by clicking the unsubscribe link in the email, or by sending a request to contact@hatchetconstruction.com. We may send you emails to confirm your order, send tracking information, or to communicate with you specifically about your order, or in response to a question either to our email, chat, or any of our social media accounts.

Social Media

We are active on many social media sites. Please know that we cannot constantly monitor our social media pages and that any information that you share may be viewed by others.

Cookies

HC uses “cookies” to identify visitors to our website. Cookies are bits of information that a website transfers to an individual’s hard drive for record keeping purposes. Cookies can enhance your online experience by automatically saving your preferences. We use cookies because they help us to provide you a better online experience. The information we collect through the use of cookies does allow HC to know when and for how long you logged on to the HC website, so that we can try to understand how to better serve your needs.

Minors
HC is a very family friendly company. Our products reflect that. But we do not direct our website or any marketing materials to minors and do not knowingly collect specific personal information on minors.

Contact Us

We would love to hear from you! You can email us anytime at contact@hatchetconstruction.com You can call us at 770-727-1795 . Our office is open Monday through Friday, from 9-5 ET.

Terms of Use

terms of use

HatchetConstruction.com provides services subject to the terms set forth herein. When you use any of our services, you are subject to the policies, terms, and conditions applicable to that service. We reserve the right to change any of the information on HatchetConstruction.com and these terms and conditions at any time. By using HatchetConstruction.com, you are indicating your agreement to the Terms and Conditions contained herein. Please read them carefully.

USE OF HATCETCONSTRUCTION.COM
By using HatchetConstruction.com you represent and warrant that you are at least 18 years of age or are using HatchetConstruction.com with the permission and supervision of a parent or guardian.
Subject to these Terms and Conditions, HatchetConstruction.com hereby grants you a limited, revocable, non-exclusive license to access and use the HatchetConstruction.com website on your computer or mobile device. You may not reproduce, modify, display or otherwise make commercial use of any content from the HatchetConstruction.com website unless expressly permitted by HatchetConstruction.com. HatchetConstruction.com reserves the right to refuse service to any individual at its sole discretion and without limitation if it believes that a user’s conduct violates applicable laws or is otherwise harmful to HatchetConstruction.com.

USER REVIEWS, PHOTOS, & COMMENTS
Anything posted or otherwise submitted to HatchetConstruction.com, whether on the HatchetConstruction.com website, through a mobile application, blog, or any form of social media, or through a hashtag provided by HatchetConstruction.com, will be treated as public and nonproprietary. By submitting reviews, photos, and/or comments to HatchetConstruction.com, you grant HatchetConstruction.com a royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, publish and modify such submissions. All such submissions shall automatically become HatchetConstruction.com’s sole and exclusive property. You also grant HatchetConstruction.com the right to use the name that you submit, if any, in connection with said submission. You further represent that you own or otherwise control all rights to any content submitted to HatchetConstruction.com.

INTELLECTUAL PROPERTY RIGHTS
All graphics, images, and content on the HatchetConstruction.com website, blog, and social media outlets belong exclusively to HatchetConstruction.com, or its affiliates. The use of any HatchetConstruction.com trademarks or service marks without HatchetConstruction.com’s express written consent is strictly prohibited.
PRIVACY POLICY
Please review our Privacy Policy.

CORRECTION OF ERRORS AND INACCURACIES
We endeavor to present the most recent, most accurate, and most reliable information on HatchetConstruction.com at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies, or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please not that such errors, inaccuracies, or omissions may relate to product description, pricing, and availability. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your HatchetConstruction.com purchase, you may return it with the original HatchetConstruction.com packing receipt. Please see our Return Policy.

TYPOGRAPHICAL ERRORS
In the event a HatchetConstruction.com or Hatchet Construction catalog product is listed at an incorrect price due to typographical error or systems error, HatchetConstruction.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. HatchetConstruction.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been made.

COMMUNICATIONS TO YOU
By submitting your email address into our email submission form, you agree that HatchetConstruction.com may send electronic mail to you for purposes that HatchetConstruction.com deems appropriate.
CONTESTS & PROMOTIONS
Any contests or promotions described or posted on this site or on HatchetConstruction.com’s social media will be governed by the rules regulating such event.

COLOR

HatchetConstruction.com has made every effort to display, as accurately as possible, the colors of our products that appear on this site. However, as the actual colors you see depend on your screen, we cannot guarantee that your screen’s display or colors you see will be accurate.

DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN ‘AS IS’ BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT HatchetConstruction.COM SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
SUPPORT
You may contact Hatchet Construction at 770-727-1795

Returns

RETURNS & EXCHANGES
 
What is your return policy?
• We accept returns for refund within 14 calendar days from the date you receive your order.
• We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.
◦ Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact orders@hatchetconstruction.com
◦ Items purchased with a coupon code of 20% off or more are returnable for online credit only.
◦ Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.
◦ If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 
◦ Damages must be reported within 3 days of receiving merchandise or cannot be returned.Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.
◦ Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.
◦ Gift Cards, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 
◦ Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

 
 How should I send my return back?
 Please refer to the Return Policy above and online to ensure that your return meets the criteria stated.
• Complete the return form on this page and include it inside all boxes you are returning.
• Securely repackage your items in the package you received them in.
• Enclose a copy of the receipt and completed RETURN FORM.
CLICK HERE to print out a pre-paid UPS return label.
• Please note that shipping and handling charges are not refundable. The cost of the return shipping of 5.00 will be deducted from your refund or store credit. Return shipping costs are currently not reimbursed by Hatchet Construction.
 
SEND RETURNS TO:
Hatchet Construction Returns Dept.
Order #_________________
230 Price Rd
Fayetteville GA 30215
 
 REFUNDS & PROCESSING TIME
 If your package arrives at Hatchet Construction Returns Department within the 30-day timeline specified above, your refund will be processed in the original form of payment within two weeks from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Hatchet Construction
 
 What if my package is refused or not delivered?
 
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
• Overnight and 2nd Day Air: $18.00 return cost.
• 3 Day Shipping and Ground Shipping: $7.00 return cost.
• If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
 
ORDER STATUS
What is the status of my order?
You can review the status of your order by clicking on the My Account link at the top of the page, where you can Sign In to your account to view your order status and history. . 
How do I change or cancel my order?
If you need to make any changes to your order, please call us at 770-727-1795 immediately after making your purchase. We are open Monday-Friday from 9:00 AM-5:00 pm EST. Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you. Orders cannot be cancelled o
How do I know if my order was placed?
Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the  My Account link at the top right of the page and logging into your Hatchet Construction account.
 
 QUESTIONS/CONCERNS?
 If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to talk to us, please contact our warehouse immediately at orders@hatchetconstruction.com or call us (770)-727-1795 between the hours of 9:00-5:00 Monday-Friday EST.
 
 REQUEST RETURN FORM